C2010-023 Papers Testing & Ebook February 2014

Exam Code : C2010-023
Exam Name : IBM IBM Tivoli Support Provider Tools and Processes Exam

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54 Questions and Answers of C2010-023 exam
Last Updated : February 3, 2014

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BeCertify C2010-023 Questions

Question :
What is the IBM Education Assistant tool?

1. a collection of multimedia educational modules
2. a online chat tool used to assist users with training questions
3. an online tool used to locate available IBM Training courses worldwide
4. a collection of sample tests which assist users in preparing for IBM certifications

Answer : A

Question :
Based upon user feedback of the IBM Support Assistant tool, what increased resolution time have they observed?

1. 2%
2. 5%
3. 10%
4. 15%

Answer : C

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